Category · 12 articles
FAQ
Frequently asked questions across distribution, billing, pitching, and more.
- Can I re-distribute a release after a takedown?1 min
Yes. If you take down a release, you don't need to create a new one. Just re-distribute the same release. Why? By keeping the same UPC and metadata, you preserve the connection to your original releas…
- Hitskope DSP Pitching7 min
As a Hitskope client, you can pitch your priority releases to various DSPs. Submission is done through a designated form designed to capture all the release and artist information relevant to the DSPs…
- How to filter releases by genre1 min
Filter your releases by genre: 1. Go to your music page 2. Click the filter option 3. Select the genres you want to view This works for both releases and tracks.
- How to Step-Up Multi-Factor Authentication3 min
Multi-Factor Authentication (MFA) adds an extra verification step when you perform a sensitive action. Even if you're already logged in, critical changes require a one-time passcode. When MFA is enabl…
- How to Submit a TikTok Claim Properly2 min
To ensure your TikTok manual claim is processed quickly and correctly, you must follow the exact format below. Submitting incorrect or incomplete information will result in automatic rejection of your…
- Snapchat Artist Verification1 min
Before requesting artist verification, confirm: - Your account is in good standing with no community guideline violations. - Your account has a verified email. Add one in the Snapchat app: https://hel…
- Spotify Discovery Mode7 min
All Hitskope clients using the Hitskope Spotify deal are eligible for Spotify Discovery Mode (SDM) submission. WHAT IS SPOTIFY DISCOVERY MODE? With SDM, artists and labels can prioritize specific song…
- Supported File Formats1 min
We support high-resolution audio, including files mastered at up to 24-bit / 192kHz. - File types: WAV (or FLAC) - Sample Rates: 44.1kHz, 48kHz, 88.2kHz, 96kHz, and 192kHz - Bit Depth: 16, 24 Please r…
- TikTok for Artists Is Now Live: How to Get Started2 min
TikTok has officially launched TikTok for Artists, a new insights platform for artists, managers, and label partners. Track trends. Build fan engagement. Plan release campaigns. This tool gives you de…
- What does the VIP label do?1 min
If you operate a label account with artists on your roster, you'll see an option to mark a payee or roster account as "VIP". The VIP label is exactly that — a label. It has no functionality beyond sig…
- What to do if your invoice payment to Hitskope fails2 min
First, don't worry — your assets and data are safe. Second, if you know why the payment failed, reach out to client billing to work with us on resolving it. If you don't know why your payment failed,…
- Will my releases keep their streaming history and other data when migrating?1 min
Each DSP handles migrations differently. In most cases, you'll keep historical data like streams and monthly listeners. Check with support before you migrate — especially if you're concerned about a s…